KeyStone is a wholly unique initiative in Hungary which provides guidance when it comes to business services and career development. Its motto, “Uncover your hidden potential!” signifies that the knowledge gained through the programme will provide participants valuable insights into the sector, which they can use to discover their ideal job.

KeyStone is an interactive knowledge sharing programme currently composed of 10 distinct modules, in which our Experts pass on their practical knowledge gained in business services to those interested in the sector.

The “SELL YOURSELF” module serves as a general guide towards improving career development skills (such as writing CVs, job search tips) crucial to the sector. It also provides insight into the various types of interviews and scenarios jobseekers may encounter when applying to opportunities within business services.

The total duration of the module is approximately 2,5 hours.

The "IT SERVICE MANAGEMENT" module helps navigate the ever-expanding Informatics (IT)-related positions in service centers, by reviewing how an IT organization works, what services it offers, and how diverse the opportunities are for employees (including career starters and career changers), not only for people with IT expertise.

The total duration of the module is approximately 4 hours.

The “DIGITAL AWARENESS” module provides guidance in relation to the digital- and RPA tools and solutions used in service centres and their effect on primary business processes.

The total duration of the module is approximately 3 hours.

The “LEAN AWARENESS” module aims to help understand and apply LEAN concepts related to service centres’ processes in practice.

The total duration of the module is approximately 2 hours.

The “HR” module imparts knowledge in relation to the primary HR processes found in service centres, such as payroll preparation, compensation and benefits management, handling customer service processes, employee data maintenance, and recruitment process management.

The total duration of the module is approximately 4 hours.

The “SOURCE TO PAY” module helps understand the entirety of the end-to-end process starting with corporate sourcing and ending with supplier payment. Attendees will gain insight into procurement processes, supplier selection, and will also better understand general contracting procedures and the importance of a sound logistical background.

The total duration of the module is approximately 4 hours.

The “COMMERCIAL” module encompasses the commercial processes that can be found in service centres, which contain areas such as complex master data management, order processing, sales support, and customer service.

The total duration of the module is approximately 3,5 hours.

The “FINANCE” module shines light on the interrelations between individual finance processes, such as accounts payable (AP), accounts receivable and credit management (AR), and general accounting (GL) processes.

The total duration of the module is approximately 6 hours.

The “COMPLIANCE” module focuses on the interrelationships between main corporate policies, rules, regulations, and their importance.

The total duration of the module is approximately 2,5 hours.

The "COMPASS TO THE WORLD OF SHARED SERVICES & ORGANISATIONAL CULTURE" module serves as a compass to attendees about the world of service centres, and acts as a “survival guide” to working in the sector.

The total duration of the module is approximately 4 hours.